Medical Records Clerk

POSITION: Medical Records Clerk

DEPARTMENT: Front Office

REPORTS TO: Office/Operations Manager

JOB SUMMARY: This individual is responsible for scheduling all patient appointments with necessary physician in a professional and courteous manner, ensuring the patient feels welcome to the practice and continues coming here to receive top quality care, and monitoring and modifying physician-scheduling templates, as necessary, to maximize efficiency.

JOB TYPE: Full-time


  • High school diploma or equivalent.
  • Two years minimum experience in medical practice.


  • Ability to effectively triage calls from patients to ensure appropriate scheduling.
  • Excellent customer service and communication skills.
  • Ability to work as a team member.
  • Ability to manage multiple tasks simultaneously.
  • Empathetic personality giving attention to patients’ needs and concerns.
  • Strong organizational skills with attention to detail.
  • Respectful treatment of patients. 


  • Appointment Scheduling
  • Schedules all appointments with the appropriate physician to ensure top quality care for patients.
  • Cancels and reschedules appointments, as necessary; follows-up on no shows.
  • Answers all incoming calls and routes them to the correct department.
  • Other duties as assigned
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