Patient Care Coordinator – Front Desk

POSITION: Patient Care Coordinator – Front Desk

DEPARTMENT: Front Office

REPORTS TO: Chief Financial Officer/Practice Manager & Medical Records Lead

JOB SUMMARY: This individual is responsible for welcoming patients to the practice, checking patients In & Out of scheduled appointments and treating all patients in a professional and courteous manner. 

EDUCATION AND EXPERIENCE:

  1. High school diploma or equivalent.
  2. Basic typing, english, and mathematical skills.
  3. Medical experience preferred.

ESSENTIAL SKILLS AND ABILITIES:

  1. Excellent customer service and communication skills, both written and verbal.
  2. Ability to work as a team member.
  3. Management of multiple tasks simultaneously.
  4. Motivation to succeed.
  5. Empathetic personality giving attention to patient’s needs and concerns.
  6. Strong organization with attention to detail.
  7. Respectful treatment of patients and co-workers. 
  8. Computer literate.
  9. Competency in problem solving and decision-making.

RESPONSIBILITIES:

  1. Checks patients in, greeting everyone in a pleasant and professional manner.
  2. Tracks patients in the reception area and communicate with them, as needed.
  3. Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  4. Verifies patient ID & enters and scans patient’s insurance card.
  5. Ensures that proper authorization or referral is collected from the patient.
  6. Assists patients in obtaining authorization or referrals that have not been received by the practice.
  7. Enters all new patient demographic information into the computer.
  8. Enters daily collections into patients billing 

Administrative

  1. Places telephone calls to no-show appointments; reschedules as needed.
  2. Provides back-up support on telephones.
  3. Inspects reception room for neatness.
  4. Performs other duties as required.
  5. Assists other front office personnel as needed.
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